> How do I completely disable MySQL security if it's giving me problems
> How do I completely disable MySQL security if it's giving me problems
(I've followed the instructions in the installation section of this guide!)?
(I've followed the instructions in the installation section of this guide!)?
</A
</A
></DT
></DT
><DT
><DT
>A.6.2. <A
>A.6.2. <A
HREF="faq.html#AEN2080"
HREF="faq.html#AEN1999"
> Are there any security problems with Bugzilla?
> Are there any security problems with Bugzilla?
</A
</A
></DT
></DT
><DT
><DT
>A.6.3. <A
>A.6.3. <A
HREF="faq.html#AEN2085"
HREF="faq.html#AEN2004"
> I've implemented the security fixes mentioned in Chris Yeh's security
> I've implemented the security fixes mentioned in Chris Yeh's security
advisory of 5/10/2000 advising not to run MySQL as root, and am running into
advisory of 5/10/2000 advising not to run MySQL as root, and am running into
problems with MySQL no longer working correctly.
problems with MySQL no longer working correctly.
...
@@ -444,48 +444,48 @@ HREF="faq.html#faq-email"
...
@@ -444,48 +444,48 @@ HREF="faq.html#faq-email"
><DL
><DL
><DT
><DT
>A.7.1. <A
>A.7.1. <A
HREF="faq.html#AEN2092"
HREF="faq.html#AEN2011"
> I have a user who doesn't want to receive any more email from Bugzilla.
> I have a user who doesn't want to receive any more email from Bugzilla.
How do I stop it entirely for this user?
How do I stop it entirely for this user?
</A
</A
></DT
></DT
><DT
><DT
>A.7.2. <A
>A.7.2. <A
HREF="faq.html#AEN2097"
HREF="faq.html#AEN2016"
> I'm evaluating/testing Bugzilla, and don't want it to send email to
> I'm evaluating/testing Bugzilla, and don't want it to send email to
anyone but me. How do I do it?
anyone but me. How do I do it?
</A
</A
></DT
></DT
><DT
><DT
>A.7.3. <A
>A.7.3. <A
HREF="faq.html#AEN2102"
HREF="faq.html#AEN2021"
> I want whineatnews.pl to whine at something more, or other than, only new
> I want whineatnews.pl to whine at something more, or other than, only new
bugs. How do I do it?
bugs. How do I do it?
</A
</A
></DT
></DT
><DT
><DT
>A.7.4. <A
>A.7.4. <A
HREF="faq.html#AEN2108"
HREF="faq.html#AEN2027"
> I don't like/want to use Procmail to hand mail off to bug_email.pl.
> I don't like/want to use Procmail to hand mail off to bug_email.pl.
What alternatives do I have?
What alternatives do I have?
</A
</A
></DT
></DT
><DT
><DT
>A.7.5. <A
>A.7.5. <A
HREF="faq.html#AEN2115"
HREF="faq.html#AEN2034"
> How do I set up the email interface to submit/change bugs via email?
> How do I set up the email interface to submit/change bugs via email?
</A
</A
></DT
></DT
><DT
><DT
>A.7.6. <A
>A.7.6. <A
HREF="faq.html#AEN2120"
HREF="faq.html#AEN2039"
> Email takes FOREVER to reach me from bugzilla -- it's extremely slow.
> Email takes FOREVER to reach me from bugzilla -- it's extremely slow.
What gives?
What gives?
</A
</A
></DT
></DT
><DT
><DT
>A.7.7. <A
>A.7.7. <A
HREF="faq.html#AEN2127"
HREF="faq.html#AEN2046"
> How come email never reaches me from bugzilla changes?
> How come email never reaches me from bugzilla changes?
</A
</A
></DT
></DT
...
@@ -500,60 +500,60 @@ HREF="faq.html#faq-db"
...
@@ -500,60 +500,60 @@ HREF="faq.html#faq-db"
><DL
><DL
><DT
><DT
>A.8.1. <A
>A.8.1. <A
HREF="faq.html#AEN2135"
HREF="faq.html#AEN2054"
> I've heard Bugzilla can be used with Oracle?
> I've heard Bugzilla can be used with Oracle?
</A
</A
></DT
></DT
><DT
><DT
>A.8.2. <A
>A.8.2. <A
HREF="faq.html#AEN2140"
HREF="faq.html#AEN2059"
> Bugs are missing from queries, but exist in the database (and I can pull
> Bugs are missing from queries, but exist in the database (and I can pull
them up by specifying the bug ID). What's wrong?
them up by specifying the bug ID). What's wrong?
</A
</A
></DT
></DT
><DT
><DT
>A.8.3. <A
>A.8.3. <A
HREF="faq.html#AEN2145"
HREF="faq.html#AEN2064"
> I think my database might be corrupted, or contain invalid entries. What
> I think my database might be corrupted, or contain invalid entries. What
do I do?
do I do?
</A
</A
></DT
></DT
><DT
><DT
>A.8.4. <A
>A.8.4. <A
HREF="faq.html#AEN2153"
HREF="faq.html#AEN2072"
> I want to manually edit some entries in my database. How?
> I want to manually edit some entries in my database. How?
</A
</A
></DT
></DT
><DT
><DT
>A.8.5. <A
>A.8.5. <A
HREF="faq.html#AEN2158"
HREF="faq.html#AEN2077"
> I try to add myself as a user, but Bugzilla always tells me my password is wrong.
> I try to add myself as a user, but Bugzilla always tells me my password is wrong.
</A
</A
></DT
></DT
><DT
><DT
>A.8.6. <A
>A.8.6. <A
HREF="faq.html#AEN2163"
HREF="faq.html#AEN2082"
> I think I've set up MySQL permissions correctly, but bugzilla still can't
> I think I've set up MySQL permissions correctly, but bugzilla still can't
connect.
connect.
</A
</A
></DT
></DT
><DT
><DT
>A.8.7. <A
>A.8.7. <A
HREF="faq.html#AEN2168"
HREF="faq.html#AEN2087"
> How do I synchronize bug information among multiple different Bugzilla
> How do I synchronize bug information among multiple different Bugzilla
databases?
databases?
</A
</A
></DT
></DT
><DT
><DT
>A.8.8. <A
>A.8.8. <A
HREF="faq.html#AEN2175"
HREF="faq.html#AEN2094"
> Why do I get bizarre errors when trying to submit data, particularly problems
> Why do I get bizarre errors when trying to submit data, particularly problems
with "groupset"?
with "groupset"?
</A
</A
></DT
></DT
><DT
><DT
>A.8.9. <A
>A.8.9. <A
HREF="faq.html#AEN2180"
HREF="faq.html#AEN2099"
> How come even after I delete bugs, the long descriptions show up?
> How come even after I delete bugs, the long descriptions show up?
</A
</A
></DT
></DT
...
@@ -568,32 +568,32 @@ HREF="faq.html#faq-nt"
...
@@ -568,32 +568,32 @@ HREF="faq.html#faq-nt"
><DL
><DL
><DT
><DT
>A.9.1. <A
>A.9.1. <A
HREF="faq.html#AEN2190"
HREF="faq.html#AEN2109"
> What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
> What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
</A
</A
></DT
></DT
><DT
><DT
>A.9.2. <A
>A.9.2. <A
HREF="faq.html#AEN2195"
HREF="faq.html#AEN2114"
> Is there a "Bundle::Bugzilla" equivalent for Win32?
> Is there a "Bundle::Bugzilla" equivalent for Win32?
</A
</A
></DT
></DT
><DT
><DT
>A.9.3. <A
>A.9.3. <A
HREF="faq.html#AEN2200"
HREF="faq.html#AEN2119"
> CGI's are failing with a "something.cgi is not a valid Windows NT
> CGI's are failing with a "something.cgi is not a valid Windows NT
application" error. Why?
application" error. Why?
</A
</A
></DT
></DT
><DT
><DT
>A.9.4. <A
>A.9.4. <A
HREF="faq.html#AEN2208"
HREF="faq.html#AEN2127"
> Can I have some general instructions on how to make Bugzilla on Win32 work?
> Can I have some general instructions on how to make Bugzilla on Win32 work?
</A
</A
></DT
></DT
><DT
><DT
>A.9.5. <A
>A.9.5. <A
HREF="faq.html#AEN2214"
HREF="faq.html#AEN2133"
> I'm having trouble with the perl modules for NT not being able to talk to
> I'm having trouble with the perl modules for NT not being able to talk to
to the database.
to the database.
</A
</A
...
@@ -609,34 +609,34 @@ HREF="faq.html#faq-use"
...
@@ -609,34 +609,34 @@ HREF="faq.html#faq-use"
><DL
><DL
><DT
><DT
>A.10.1. <A
>A.10.1. <A
HREF="faq.html#AEN2235"
HREF="faq.html#AEN2154"
> The query page is very confusing. Isn't there a simpler way to query?
> The query page is very confusing. Isn't there a simpler way to query?
</A
</A
></DT
></DT
><DT
><DT
>A.10.2. <A
>A.10.2. <A
HREF="faq.html#AEN2241"
HREF="faq.html#AEN2160"
> I'm confused by the behavior of the "accept" button in the Show Bug form.
> I'm confused by the behavior of the "accept" button in the Show Bug form.
Why doesn't it assign the bug to me when I accept it?
Why doesn't it assign the bug to me when I accept it?
</A
</A
></DT
></DT
><DT
><DT
>A.10.3. <A
>A.10.3. <A
HREF="faq.html#AEN2251"
HREF="faq.html#AEN2170"
> I can't upload anything into the database via the "Create Attachment"
> I can't upload anything into the database via the "Create Attachment"
link. What am I doing wrong?
link. What am I doing wrong?
</A
</A
></DT
></DT
><DT
><DT
>A.10.4. <A
>A.10.4. <A
HREF="faq.html#AEN2256"
HREF="faq.html#AEN2175"
> Email submissions to Bugzilla that have attachments end up asking me to
> Email submissions to Bugzilla that have attachments end up asking me to
save it as a "cgi" file.
save it as a "cgi" file.
</A
</A
></DT
></DT
><DT
><DT
>A.10.5. <A
>A.10.5. <A
HREF="faq.html#AEN2261"
HREF="faq.html#AEN2180"
> How do I change a keyword in Bugzilla, once some bugs are using it?
> How do I change a keyword in Bugzilla, once some bugs are using it?
</A
</A
></DT
></DT
...
@@ -651,20 +651,20 @@ HREF="faq.html#faq-hacking"
...
@@ -651,20 +651,20 @@ HREF="faq.html#faq-hacking"
><DL
><DL
><DT
><DT
>A.11.1. <A
>A.11.1. <A
HREF="faq.html#AEN2268"
HREF="faq.html#AEN2187"
> What bugs are in Bugzilla right now?
> What bugs are in Bugzilla right now?
</A
</A
></DT
></DT
><DT
><DT
>A.11.2. <A
>A.11.2. <A
HREF="faq.html#AEN2277"
HREF="faq.html#AEN2196"
> How can I change the default priority to a null value? For instance, have the default
> How can I change the default priority to a null value? For instance, have the default
priority be "---" instead of "P2"?
priority be "---" instead of "P2"?
</A
</A
></DT
></DT
><DT
><DT
>A.11.3. <A
>A.11.3. <A
HREF="faq.html#AEN2283"
HREF="faq.html#AEN2202"
> What's the best way to submit patches? What guidelines should I follow?
> What's the best way to submit patches? What guidelines should I follow?
</A
</A
></DT
></DT
...
@@ -682,7 +682,7 @@ CLASS="qandaentry"
...
@@ -682,7 +682,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1735"><B
NAME="AEN1654"><B
>A.1.1. </B
>A.1.1. </B
>
>
Where can I find information about Bugzilla?</P
Where can I find information about Bugzilla?</P
...
@@ -708,7 +708,7 @@ CLASS="qandaentry"
...
@@ -708,7 +708,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1741"><B
NAME="AEN1660"><B
>A.1.2. </B
>A.1.2. </B
>
>
What license is Bugzilla distributed under?
What license is Bugzilla distributed under?
...
@@ -735,7 +735,7 @@ CLASS="qandaentry"
...
@@ -735,7 +735,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1747"><B
NAME="AEN1666"><B
>A.1.3. </B
>A.1.3. </B
>
>
How do I get commercial support for Bugzilla?
How do I get commercial support for Bugzilla?
...
@@ -770,7 +770,7 @@ CLASS="qandaentry"
...
@@ -770,7 +770,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1754"><B
NAME="AEN1673"><B
>A.1.4. </B
>A.1.4. </B
>
>
What major companies or projects are currently using Bugzilla
What major companies or projects are currently using Bugzilla
...
@@ -878,7 +878,7 @@ CLASS="qandaentry"
...
@@ -878,7 +878,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1779"><B
NAME="AEN1698"><B
>A.1.5. </B
>A.1.5. </B
>
>
Who maintains Bugzilla?
Who maintains Bugzilla?
...
@@ -905,7 +905,7 @@ CLASS="qandaentry"
...
@@ -905,7 +905,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1785"><B
NAME="AEN1704"><B
>A.1.6. </B
>A.1.6. </B
>
>
How does Bugzilla stack up against other bug-tracking databases?
How does Bugzilla stack up against other bug-tracking databases?
...
@@ -944,7 +944,7 @@ CLASS="qandaentry"
...
@@ -944,7 +944,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1792"><B
NAME="AEN1711"><B
>A.1.7. </B
>A.1.7. </B
>
>
How do I change my user name in Bugzilla?
How do I change my user name in Bugzilla?
...
@@ -967,7 +967,7 @@ CLASS="qandaentry"
...
@@ -967,7 +967,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1797"><B
NAME="AEN1716"><B
>A.1.8. </B
>A.1.8. </B
>
>
Why doesn't Bugzilla offer this or that feature or compatability
Why doesn't Bugzilla offer this or that feature or compatability
...
@@ -1005,7 +1005,7 @@ CLASS="qandaentry"
...
@@ -1005,7 +1005,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1804"><B
NAME="AEN1723"><B
>A.1.9. </B
>A.1.9. </B
>
>
Why MySQL? I'm interested in seeing Bugzilla run on
Why MySQL? I'm interested in seeing Bugzilla run on
...
@@ -1019,7 +1019,7 @@ CLASS="answer"
...
@@ -1019,7 +1019,7 @@ CLASS="answer"
></B
></B
>Terry Weissman answers,
>Terry Weissman answers,
<A
<A
NAME="AEN1808"><BLOCKQUOTE
NAME="AEN1727"><BLOCKQUOTE
CLASS="BLOCKQUOTE"
CLASS="BLOCKQUOTE"
><P
><P
> You're not the only one. But <EM
> You're not the only one. But <EM
...
@@ -1093,7 +1093,7 @@ CLASS="qandaentry"
...
@@ -1093,7 +1093,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1822"><B
NAME="AEN1741"><B
>A.1.10. </B
>A.1.10. </B
>
>
Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
...
@@ -1113,7 +1113,7 @@ CLASS="answer"
...
@@ -1113,7 +1113,7 @@ CLASS="answer"
><P
><P
> Here's Terry Weissman's comment, for some historical context:
> Here's Terry Weissman's comment, for some historical context:
<A
<A
NAME="AEN1827"><BLOCKQUOTE
NAME="AEN1746"><BLOCKQUOTE
CLASS="BLOCKQUOTE"
CLASS="BLOCKQUOTE"
><P
><P
> [This was] purely my own convention. I wanted a place to put a version of
> [This was] purely my own convention. I wanted a place to put a version of
...
@@ -1206,7 +1206,7 @@ CLASS="qandaentry"
...
@@ -1206,7 +1206,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1839"><B
NAME="AEN1758"><B
>A.2.1. </B
>A.2.1. </B
>
>
What about Red Hat Bugzilla?
What about Red Hat Bugzilla?
...
@@ -1230,7 +1230,7 @@ CLASS="answer"
...
@@ -1230,7 +1230,7 @@ CLASS="answer"
><P
><P
> Dave Lawrence, the original Red Hat Bugzilla maintainer, mentions:
> Dave Lawrence, the original Red Hat Bugzilla maintainer, mentions:
<A
<A
NAME="AEN1844"><BLOCKQUOTE
NAME="AEN1763"><BLOCKQUOTE
CLASS="BLOCKQUOTE"
CLASS="BLOCKQUOTE"
><P
><P
> Somebody needs to take the ball and run with it. I'm the only
> Somebody needs to take the ball and run with it. I'm the only
...
@@ -1251,7 +1251,7 @@ CLASS="qandaentry"
...
@@ -1251,7 +1251,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1847"><B
NAME="AEN1766"><B
>A.2.2. </B
>A.2.2. </B
>
>
What are the primary benefits of Red Hat Bugzilla?
What are the primary benefits of Red Hat Bugzilla?
...
@@ -1267,7 +1267,7 @@ CLASS="answer"
...
@@ -1267,7 +1267,7 @@ CLASS="answer"
>Dave Lawrence</EM
>Dave Lawrence</EM
>:
>:
<A
<A
NAME="AEN1852"><BLOCKQUOTE
NAME="AEN1771"><BLOCKQUOTE
CLASS="BLOCKQUOTE"
CLASS="BLOCKQUOTE"
><P
><P
> For the record, we are not using any template type implementation for
> For the record, we are not using any template type implementation for
...
@@ -1381,7 +1381,7 @@ CLASS="qandaentry"
...
@@ -1381,7 +1381,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1875"><B
NAME="AEN1794"><B
>A.2.3. </B
>A.2.3. </B
>
>
What's the current status of Red Hat Bugzilla?
What's the current status of Red Hat Bugzilla?
...
@@ -1427,7 +1427,7 @@ VALIGN="TOP"
...
@@ -1427,7 +1427,7 @@ VALIGN="TOP"
>Dave Lawrence</EM
>Dave Lawrence</EM
>:
>:
<A
<A
NAME="AEN1882"><BLOCKQUOTE
NAME="AEN1801"><BLOCKQUOTE
CLASS="BLOCKQUOTE"
CLASS="BLOCKQUOTE"
><P
><P
> I suppose the current thread warrants an update on the status of
> I suppose the current thread warrants an update on the status of
...
@@ -1492,7 +1492,7 @@ CLASS="qandaentry"
...
@@ -1492,7 +1492,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1888"><B
NAME="AEN1807"><B
>A.3.1. </B
>A.3.1. </B
>
>
What is Loki Bugzilla (Fenris)?
What is Loki Bugzilla (Fenris)?
...
@@ -1509,7 +1509,7 @@ CLASS="answer"
...
@@ -1509,7 +1509,7 @@ CLASS="answer"
HREF="http://fenris.lokigames.com/"
HREF="http://fenris.lokigames.com/"
TARGET="_top"
TARGET="_top"
>http://fenris.lokigames.com</A
>http://fenris.lokigames.com</A
>. There are some advantages to using Fenris, chief being separation of comments based upon user privacy level, data hiding, forced login for any data retrieval, and some additional fields. Loki has mainted their code, originally a fork from the Bugzilla 2.8 code base, and it is quite a bit different than stock Bugzilla at this point. I recommend you stick with official Bugzilla version 2.14 rather than using a fork, but it's up to you.
>. There are some advantages to using Fenris, chief being separation of comments based upon user privacy level, data hiding, forced login for any data retrieval, and some additional fields. Loki has mainted their code, originally a fork from the Bugzilla 2.8 code base, and it is quite a bit different than stock Bugzilla at this point. I recommend you stick with official Bugzilla version 2.16 rather than using a fork, but it's up to you.
</P
</P
></DIV
></DIV
></DIV
></DIV
...
@@ -1556,7 +1556,7 @@ CLASS="qandaentry"
...
@@ -1556,7 +1556,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1899"><B
NAME="AEN1818"><B
>A.4.1. </B
>A.4.1. </B
>
>
Is Bugzilla web-based or do you have to have specific software or
Is Bugzilla web-based or do you have to have specific software or
...
@@ -1580,7 +1580,7 @@ CLASS="qandaentry"
...
@@ -1580,7 +1580,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1904"><B
NAME="AEN1823"><B
>A.4.2. </B
>A.4.2. </B
>
>
Has anyone you know of already done any Bugzilla integration with
Has anyone you know of already done any Bugzilla integration with
...
@@ -1604,7 +1604,7 @@ CLASS="qandaentry"
...
@@ -1604,7 +1604,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1909"><B
NAME="AEN1828"><B
>A.4.3. </B
>A.4.3. </B
>
>
Does Bugzilla allow the user to track multiple projects?
Does Bugzilla allow the user to track multiple projects?
...
@@ -1630,7 +1630,7 @@ CLASS="qandaentry"
...
@@ -1630,7 +1630,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1914"><B
NAME="AEN1833"><B
>A.4.4. </B
>A.4.4. </B
>
>
If I am on many projects, and search for all bugs assigned to me, will
If I am on many projects, and search for all bugs assigned to me, will
...
@@ -1653,7 +1653,7 @@ CLASS="qandaentry"
...
@@ -1653,7 +1653,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1919"><B
NAME="AEN1838"><B
>A.4.5. </B
>A.4.5. </B
>
>
Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes,
Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes,
...
@@ -1681,7 +1681,7 @@ CLASS="qandaentry"
...
@@ -1681,7 +1681,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1924"><B
NAME="AEN1843"><B
>A.4.6. </B
>A.4.6. </B
>
>
Does Bugzilla allow us to define our own priorities and levels? Do we
Does Bugzilla allow us to define our own priorities and levels? Do we
...
@@ -1716,7 +1716,7 @@ CLASS="qandaentry"
...
@@ -1716,7 +1716,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1931"><B
NAME="AEN1850"><B
>A.4.7. </B
>A.4.7. </B
>
>
The index.html page doesn't show the footer. It's really annoying to have
The index.html page doesn't show the footer. It's really annoying to have
...
@@ -1901,7 +1901,7 @@ CLASS="qandaentry"
...
@@ -1901,7 +1901,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1953"><B
NAME="AEN1872"><B
>A.4.8. </B
>A.4.8. </B
>
>
Does Bugzilla provide any reporting features, metrics, graphs, etc? You
Does Bugzilla provide any reporting features, metrics, graphs, etc? You
...
@@ -1940,7 +1940,7 @@ CLASS="qandaentry"
...
@@ -1940,7 +1940,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1961"><B
NAME="AEN1880"><B
>A.4.9. </B
>A.4.9. </B
>
>
Is there email notification and if so, what do you see when you get an
Is there email notification and if so, what do you see when you get an
...
@@ -1965,7 +1965,7 @@ CLASS="qandaentry"
...
@@ -1965,7 +1965,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1966"><B
NAME="AEN1885"><B
>A.4.10. </B
>A.4.10. </B
>
>
Can email notification be set up to send to multiple
Can email notification be set up to send to multiple
...
@@ -1988,7 +1988,7 @@ CLASS="qandaentry"
...
@@ -1988,7 +1988,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1971"><B
NAME="AEN1890"><B
>A.4.11. </B
>A.4.11. </B
>
>
If there is email notification, do users have to have any particular
If there is email notification, do users have to have any particular
...
@@ -2045,7 +2045,7 @@ CLASS="qandaentry"
...
@@ -2045,7 +2045,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1978"><B
NAME="AEN1897"><B
>A.4.12. </B
>A.4.12. </B
>
>
If I just wanted to track certain bugs, as they go through life, can I
If I just wanted to track certain bugs, as they go through life, can I
...
@@ -2072,7 +2072,7 @@ CLASS="qandaentry"
...
@@ -2072,7 +2072,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1983"><B
NAME="AEN1902"><B
>A.4.13. </B
>A.4.13. </B
>
>
Does Bugzilla allow data to be imported and exported? If I had outsiders
Does Bugzilla allow data to be imported and exported? If I had outsiders
...
@@ -2117,7 +2117,7 @@ CLASS="qandaentry"
...
@@ -2117,7 +2117,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1991"><B
NAME="AEN1910"><B
>A.4.14. </B
>A.4.14. </B
>
>
Has anyone converted Bugzilla to another language to be used in other
Has anyone converted Bugzilla to another language to be used in other
...
@@ -2143,7 +2143,7 @@ CLASS="qandaentry"
...
@@ -2143,7 +2143,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN1996"><B
NAME="AEN1915"><B
>A.4.15. </B
>A.4.15. </B
>
>
Can a user create and save reports? Can they do this in Word format?
Can a user create and save reports? Can they do this in Word format?
...
@@ -2166,7 +2166,7 @@ CLASS="qandaentry"
...
@@ -2166,7 +2166,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2001"><B
NAME="AEN1920"><B
>A.4.16. </B
>A.4.16. </B
>
>
Can a user re-run a report with a new project, same query?
Can a user re-run a report with a new project, same query?
...
@@ -2188,7 +2188,7 @@ CLASS="qandaentry"
...
@@ -2188,7 +2188,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2006"><B
NAME="AEN1925"><B
>A.4.17. </B
>A.4.17. </B
>
>
Can a user modify an existing report and then save it into another name?
Can a user modify an existing report and then save it into another name?
...
@@ -2211,7 +2211,7 @@ CLASS="qandaentry"
...
@@ -2211,7 +2211,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2011"><B
NAME="AEN1930"><B
>A.4.18. </B
>A.4.18. </B
>
>
Does Bugzilla have the ability to search by word, phrase, compound
Does Bugzilla have the ability to search by word, phrase, compound
...
@@ -2235,7 +2235,7 @@ CLASS="qandaentry"
...
@@ -2235,7 +2235,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2016"><B
NAME="AEN1935"><B
>A.4.19. </B
>A.4.19. </B
>
>
Can the admin person establish separate group and individual user
Can the admin person establish separate group and individual user
...
@@ -2258,7 +2258,7 @@ CLASS="qandaentry"
...
@@ -2258,7 +2258,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2021"><B
NAME="AEN1940"><B
>A.4.20. </B
>A.4.20. </B
>
>
Does Bugzilla provide record locking when there is simultaneous access
Does Bugzilla provide record locking when there is simultaneous access
...
@@ -2283,7 +2283,7 @@ CLASS="qandaentry"
...
@@ -2283,7 +2283,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2026"><B
NAME="AEN1945"><B
>A.4.21. </B
>A.4.21. </B
>
>
Are there any backup features provided?
Are there any backup features provided?
...
@@ -2311,7 +2311,7 @@ CLASS="qandaentry"
...
@@ -2311,7 +2311,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2032"><B
NAME="AEN1951"><B
>A.4.22. </B
>A.4.22. </B
>
>
Can users be on the system while a backup is in progress?
Can users be on the system while a backup is in progress?
...
@@ -2335,7 +2335,7 @@ CLASS="qandaentry"
...
@@ -2335,7 +2335,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2037"><B
NAME="AEN1956"><B
>A.4.23. </B
>A.4.23. </B
>
>
What type of human resources are needed to be on staff to install and
What type of human resources are needed to be on staff to install and
...
@@ -2374,7 +2374,7 @@ CLASS="qandaentry"
...
@@ -2374,7 +2374,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2044"><B
NAME="AEN1963"><B
>A.4.24. </B
>A.4.24. </B
>
>
What time frame are we looking at if we decide to hire people to install
What time frame are we looking at if we decide to hire people to install
...
@@ -2405,7 +2405,7 @@ CLASS="qandaentry"
...
@@ -2405,7 +2405,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2049"><B
NAME="AEN1968"><B
>A.4.25. </B
>A.4.25. </B
>
>
Is there any licensing fee or other fees for using Bugzilla? Any
Is there any licensing fee or other fees for using Bugzilla? Any
...
@@ -2435,7 +2435,7 @@ CLASS="qandaentry"
...
@@ -2435,7 +2435,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2056"><B
NAME="AEN1975"><B
>A.5.1. </B
>A.5.1. </B
>
>
How do I download and install Bugzilla?
How do I download and install Bugzilla?
...
@@ -2462,7 +2462,7 @@ CLASS="qandaentry"
...
@@ -2462,7 +2462,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2062"><B
NAME="AEN1981"><B
>A.5.2. </B
>A.5.2. </B
>
>
How do I install Bugzilla on Windows NT?
How do I install Bugzilla on Windows NT?
...
@@ -2485,7 +2485,7 @@ CLASS="qandaentry"
...
@@ -2485,7 +2485,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2067"><B
NAME="AEN1986"><B
>A.5.3. </B
>A.5.3. </B
>
>
Is there an easy way to change the Bugzilla cookie name?
Is there an easy way to change the Bugzilla cookie name?
...
@@ -2513,7 +2513,7 @@ CLASS="qandaentry"
...
@@ -2513,7 +2513,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2074"><B
NAME="AEN1993"><B
>A.6.1. </B
>A.6.1. </B
>
>
How do I completely disable MySQL security if it's giving me problems
How do I completely disable MySQL security if it's giving me problems
...
@@ -2541,7 +2541,7 @@ CLASS="qandaentry"
...
@@ -2541,7 +2541,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2080"><B
NAME="AEN1999"><B
>A.6.2. </B
>A.6.2. </B
>
>
Are there any security problems with Bugzilla?
Are there any security problems with Bugzilla?
...
@@ -2566,7 +2566,7 @@ CLASS="qandaentry"
...
@@ -2566,7 +2566,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2085"><B
NAME="AEN2004"><B
>A.6.3. </B
>A.6.3. </B
>
>
I've implemented the security fixes mentioned in Chris Yeh's security
I've implemented the security fixes mentioned in Chris Yeh's security
...
@@ -2598,7 +2598,7 @@ CLASS="qandaentry"
...
@@ -2598,7 +2598,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2092"><B
NAME="AEN2011"><B
>A.7.1. </B
>A.7.1. </B
>
>
I have a user who doesn't want to receive any more email from Bugzilla.
I have a user who doesn't want to receive any more email from Bugzilla.
...
@@ -2622,7 +2622,7 @@ CLASS="qandaentry"
...
@@ -2622,7 +2622,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2097"><B
NAME="AEN2016"><B
>A.7.2. </B
>A.7.2. </B
>
>
I'm evaluating/testing Bugzilla, and don't want it to send email to
I'm evaluating/testing Bugzilla, and don't want it to send email to
...
@@ -2646,7 +2646,7 @@ CLASS="qandaentry"
...
@@ -2646,7 +2646,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2102"><B
NAME="AEN2021"><B
>A.7.3. </B
>A.7.3. </B
>
>
I want whineatnews.pl to whine at something more, or other than, only new
I want whineatnews.pl to whine at something more, or other than, only new
...
@@ -2676,7 +2676,7 @@ CLASS="qandaentry"
...
@@ -2676,7 +2676,7 @@ CLASS="qandaentry"
CLASS="question"
CLASS="question"
><P
><P
><A
><A
NAME="AEN2108"><B
NAME="AEN2027"><B
>A.7.4. </B
>A.7.4. </B
>
>
I don't like/want to use Procmail to hand mail off to bug_email.pl.
I don't like/want to use Procmail to hand mail off to bug_email.pl.
...
@@ -2692,7 +2692,7 @@ CLASS="answer"
...
@@ -2692,7 +2692,7 @@ CLASS="answer"
You can call bug_email.pl directly from your aliases file, with
You can call bug_email.pl directly from your aliases file, with
> Bugzilla is a large, complex system. Describing how to use it
> This section contains information for end-users of Bugzilla.
requires some time. If you are only interested in installing or
If you are administering a Bugzilla installation, please consult the
administering a Bugzilla installation, please consult the
Installing and Administering Bugzilla portions of this Guide.
Installing and Administering Bugzilla portions of this Guide.
This section is principally aimed towards developing end-user
mastery of Bugzilla, so you may fully enjoy the benefits
afforded by using this reliable open-source bug-tracking
software.
</P
</P
><P
><P
> Throughout this portion of the Guide, we will refer to user
> There is a Bugzilla test installation, called
account options available at the Bugzilla test installation,
<A
<A
HREF="http://landfill.tequilarista.org/"
HREF="http://landfill.tequilarista.org/"
TARGET="_top"
TARGET="_top"
> landfill.tequilarista.org</A
> Landfill</A
>.
>, which you are welcome to play with.
<DIV
However, it does not necessarily have all Bugzilla features
CLASS="note"
enabled, and often runs cutting-edge versions of Bugzilla for
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
> Some people have run into difficulties completing this
tutorial. If you run into problems, please check the
updated online documentation available at <A
HREF="http://www.trilobyte.net/barnsons/"
TARGET="_top"
>http://www.trilobyte.net/barnsons</A
>. If you're still stumped, please subscribe to the newsgroup and provide details of exactly what's stumping you! If enough people complain, I'll have to fix it in the next version of this Guide. You can subscribe to the newsgroup at <A
>. While some of the advice is Mozilla-specific, the basic principles of reporting Reproducible, Specific bugs, isolating the Product you are using, the Version of the Product, the Component which failed, the Hardware Platform, and Operating System you were using at the time of the failure go a long way toward ensuring accurate, responsible fixes for the bug that bit you.
</P
><P
><P
> While you are at it, why not learn how to find previously
> Years of bug writing experience has been distilled for your reading
reported bugs? Mozilla.org has published a great tutorial
While some of the advice is Mozilla-specific, the basic principles of reporting Reproducible, Specific bugs, isolating the Product you are using, the Version of the Product, the Component which failed, the Hardware Platform, and Operating System you were using at the time of the failure go a long way toward ensuring accurate, responsible fixes for the bug that bit you.
</P
</P
><P
><P
> I realize this was a lot to read. However, understanding
> The procedure for filing a test bug is as follows:
the mentality of writing great bug reports will help us on
> section. It's a bit confusing to use the first time, but can provide unparalleled flexibility in your queries, allowing you to build extremely powerful requests.
@@ -1373,12 +1373,14 @@ Group3, since he isn't in Group4.
...
@@ -1373,12 +1373,14 @@ Group3, since he isn't in Group4.
make certain files world readable and/or writable. <emphasis>THIS IS
make certain files world readable and/or writable. <emphasis>THIS IS
INSECURE!</emphasis>. This means that anyone who can get access to
INSECURE!</emphasis>. This means that anyone who can get access to
your system can do whatever they want to your Bugzilla installation.
your system can do whatever they want to your Bugzilla installation.
<note>
</para>
<note>
<para>
This also means that if your webserver runs all cgi scripts as the
This also means that if your webserver runs all cgi scripts as the
same user/group, anyone on the system who can run cgi scripts will
same user/group, anyone on the system who can run cgi scripts will
be able to take control of your Bugzilla installation.
be able to take control of your Bugzilla installation.
</note>
</para>
</para>
</note>
<para>
<para>
On Apache, you can use .htaccess files to protect access
On Apache, you can use .htaccess files to protect access
to these directories, as outlined in <ulink url="http://bugzilla.mozilla.org/show_bug.cgi?id=57161">Bug 57161</ulink> for the localconfig file, and <ulink url="http://bugzilla.mozilla.org/show_bug.cgi?id=65572"> Bug 65572</ulink> for adequate protection in your data/ and shadow/ directories.
to these directories, as outlined in <ulink url="http://bugzilla.mozilla.org/show_bug.cgi?id=57161">Bug 57161</ulink> for the localconfig file, and <ulink url="http://bugzilla.mozilla.org/show_bug.cgi?id=65572"> Bug 65572</ulink> for adequate protection in your data/ and shadow/ directories.
The first thing you need to notice about the Bugzilla Query
Page is that nearly every box you see on your screen has a
hyperlink nearby, explaining what it is or what it does. Near
the upper-left-hand corner of your browser window you should
see the word <quote>Status</quote> underlined. Select it.
</para>
<para>
<para>
Notice the page that popped up? Every underlined word you see
The core of Bugzilla is the screen which displays a particular bug.
on your screen is a hyperlink that will take you to
It's a good place to explain some Bugzilla concepts.
context-sensitive help. Click around for a while, and learn
<ulink url="http://landfill.tequilarista.org/bugzilla-tip/show_bug.cgi?id=1">Bug 1 on Landfill</ulink> is a good example. Note that the names of most fields
what everything here does. To return to the query interface
are hyperlinks; clicking them will take you to context-sensitive
after pulling up a help page, use the <quote>Back</quote>
help on that particular field.
button in your browser.
</para>
</para>
<para>
I'm sure that after checking out the online help, you are now
<orderedlist>
an expert on the Bugzilla Query Page. If, however, you feel
<listitem>
you haven't mastered it yet, let me walk you through making a
<para>
few successful queries to find out what there are in the
<emphasis>Product and Component</emphasis>:
Bugzilla bug-tracking system itself.
Bugs are divided up by Product and Component, with a Product having one
</para>
or more Components in it. For example, bugzilla.mozilla.org's
<orderedlist>
"Bugzilla" Product is composed of several Components:
<listitem>
<simplelist>
<member><emphasis>Administration</emphasis>,
Administration of a bugzilla installation, including
<filename>editcomponents.cgi</filename>,
<filename>editgroups.cgi</filename>,
<filename>editkeywords.cgi</filename>,
<filename>editparams.cgi</filename>,
<filename>editproducts.cgi</filename>,
<filename>editusers.cgi</filename>,
<filename>editversions.cgi,</filename> and
<filename>sanitycheck.cgi</filename>.
</member>
<member><emphasis>Bugzilla-General</emphasis>,
Anything that doesn't fit in the other components, or spans
by priority, severity, or the people they are assigned to,
</para>
this is a tremendous timesaver.
<para>
The Search page has controls for selecting different possible values
for all of the fields in a bug, as described above. Once you've defined
a search, you can either run it, or save it as a Remembered Query, which
can optionally appear in the footer of your pages.
</para>
<para>
Highly advanced querying is done using Boolean Charts, which have their
own <ulink url="http://landfill.tequilarista.org/bugzilla-tip/booleanchart.html">context-sensitive help</ulink>.
</para>
</section>
<section id="list">
<title>Bug Lists</title>
<para>
If you run a search, a list of matching bugs will be returned.
The default search is to return all open bugs on the system -
don't try running this search on a Bugzilla installation with
a lot of bugs!
</para>
</para>
<para>
<para>
A couple more interesting things about the Bug List page:
The format of the list is configurable. For example, it can be
sorted by clicking the column headings. Other useful features
can be accessed using the links at the bottom of the list:
<simplelist>
<simplelist>
<member><emphasis>Change Columns</emphasis>: by selecting
<member><emphasis>Long Format</emphasis>: this gives you a large page
this link, you can show all kinds of information in the
with a non-editable summary of the fields of each bug.</member>
Bug List</member>
<member><emphasis>Change Columns</emphasis>: change the bug
attributes which appear in the list.</member>
<member><emphasis>Change several bugs at once</emphasis>: If
<member><emphasis>Change several bugs at once</emphasis>: If
you have sufficient rights to change all the bugs shown in
your account is sufficiently empowered, you can make the same
the Bug List, you can mass-modify them. This is a big
change to all the bugs in the list - for example, changing their
time-saver.</member>
owner.</member>
<member><emphasis>Send mail to bug owners</emphasis>: If you
<member><emphasis>Send mail to bug owners</emphasis>: Sends mail
have many related bugs, you can request an update from
to the owners of all bugs on the list.</member>
every person who owns the bugs in the Bug List asking them
the status.</member>
<member><emphasis>Edit this query</emphasis>: If you didn't
<member><emphasis>Edit this query</emphasis>: If you didn't
get exactly the results you were looking for, you can
get exactly the results you were looking for, you can
return to the Query page through this link and make small
return to the Query page through this link and make small
...
@@ -539,172 +472,54 @@ system against which all others are measured.
...
@@ -539,172 +472,54 @@ system against which all others are measured.
accurate results.</member>
accurate results.</member>
</simplelist>
</simplelist>
</para>
</para>
<note>
<para>
There are many more options to the Bugzilla Query Page and
the Bug List than I have shown you. But this should be
enough for you to learn to get around. I encourage you to
check out the <ulink
url="http://www.mozilla.org/bugs/">Bugzilla Home Page</ulink> to learn about the Anatomy and Life Cycle of a Bug before continuing.
</para>
</note>
</section>
</section>
<section id="bugreports">
<section id="bugreports">
<title>Creating and Managing Bug Reports</title>
<title>Filing Bugs</title>
<epigraph>
<epigraph>
<para>And all this time, I thought we were taking bugs <emphasis>out</emphasis>...</para>
<para>And all this time, I thought we were taking bugs <emphasis>out</emphasis>...</para>
</epigraph>
</epigraph>
<section id="bug-writing">
<title>Writing a Great Bug Report</title>
<para>
Before we plunge into writing your first bug report, I
encourage you to read some bug-writing guidelines. If you
are reading this document as part of a Bugzilla CVS checkout
or un-tarred Bugzilla distribution, you should be able to
read them by clicking <ulink
url="../../bugwritinghelp.html">here</ulink>. If you are reading this online, check out the Mozilla.org bug-writing guidelines at <ulink url="http://www.mozilla.org/quality/bug-writing-guidelines.html">http://www.mozilla.org/quality/bug-writing-guidelines.html</ulink>. While some of the advice is Mozilla-specific, the basic principles of reporting Reproducible, Specific bugs, isolating the Product you are using, the Version of the Product, the Component which failed, the Hardware Platform, and Operating System you were using at the time of the failure go a long way toward ensuring accurate, responsible fixes for the bug that bit you.
</para>
<para>
While you are at it, why not learn how to find previously
reported bugs? Mozilla.org has published a great tutorial
I realize this was a lot to read. However, understanding
Years of bug writing experience has been distilled for your reading
the mentality of writing great bug reports will help us on
pleasure into the <ulink url="http://landfill.tequilarista.org/bugzilla-tip/bugwritinghelp.html">
the next part!
Bug Writing Guidelines</ulink>.
While some of the advice is Mozilla-specific, the basic principles of reporting Reproducible, Specific bugs, isolating the Product you are using, the Version of the Product, the Component which failed, the Hardware Platform, and Operating System you were using at the time of the failure go a long way toward ensuring accurate, responsible fixes for the bug that bit you.
</para>
</para>
<para>
The procedure for filing a test bug is as follows:
</para>
<orderedlist>
<orderedlist>
<listitem>
<listitem>
<para>
<para>
Go back to <ulink
Go to <ulink
url="http://landfill.tequilarista.org/bugzilla-tip/"> http://landfill.tequilarista.org/bugzilla-tip/</ulink> in your browser.
url="http://landfill.tequilarista.org/bugzilla-tip/enter_bug.cgi"> Enter a new bug report</ulink>.
<para>
Select the <ulink
url="http://landfill.tequilarista.org/bugzilla-tip/enter_bug.cgi"> Enter a new bug report</ulink> link.
</para>
</para>
</listitem>
</listitem>
<listitem>
<listitem>
<para>
<para>
Select a product.
Select a product - any one will do.
</para>
</listitem>
<listitem>
<para>
Now you should be at the "Enter Bug" form. The
"reporter" should have been automatically filled out for
you (or else Bugzilla prompted you to Log In again --
you did keep the email with your username and password,
didn't you?).
</para>
</listitem>
<listitem>
<para>
Select a Component in the scrollbox.
</para>
</para>
</listitem>
</listitem>
<listitem>
<listitem>
<para>
<para>
Fill in the fields.
Bugzilla should have made reasonable guesses, based upon
Bugzilla should have made reasonable guesses, based upon
your browser, for the "Platform" and "OS" drop-down
your browser, for the "Platform" and "OS" drop-down
boxes. If those are wrong, change them -- if you're on
boxes. If they are wrong, change them.
an SGI box running IRIX, we want to know!
</para>
</listitem>
<listitem>
<para>
Fill in the "Assigned To" box with the email address you
provided earlier. This way you don't end up sending
copies of your bug to lots of other people, since it's
just a test bug.
</para>
</listitem>
<listitem>
<para>
Leave the "CC" text box blank. Fill in the "URL" box
with "http://www.mozilla.org".
</para>
</listitem>
<listitem>
<para>
Enter "The Bugzilla Guide" in the Summary text box, and
place any comments you have on this tutorial, or the
Guide in general, into the Description box.
</para>
</listitem>
</orderedlist>
<para>
Voila! Select "Commit" and send in your bug report! Next
we'll look at resolving bugs.
</para>
</section>
<section id="bug-manage">
<title>Managing your Bug Reports</title>
<para>
OK, you should have a link to the bug you just created near
the top of your page. It should say "Bug XXXX posted", with
a link to the right saying "Back to BUG# XXXX". Select this
link.
</para>
<orderedlist>
<listitem>
<para>
Scroll down a bit on the subsequent page, until you see
the "Resolve bug, changing resolution to (dropdown box).
Normally, you would "Accept bug (change status to
ASSIGNED)", fix it, and then resolve. But in this case,
we're going to short-circuit the process because this
wasn't a real bug. Change the dropdown next to "Resolve
Bug" to "INVALID", make sure the radio button is marked
next to "Resolve Bug", then click "Commit".
</para>
</para>
</listitem>
</listitem>
<listitem>
<listitem>
<para>
<para>
Hey! It said it couldn't take the change in a big red
Select "Commit" and send in your bug report.
box! That's right, you must specify a Comment in order
to make this change. Select the "Back" button in your
browser, add a Comment, then try Resolving the bug with
INVALID status again. This time it should work.
</para>
</para>
</listitem>
</listitem>
</orderedlist>
</orderedlist>
<para>
You have now learned the basics of Bugzilla navigation,
entering a bug, and bug maintenance. I encourage you to
explore these features, and see what you can do with them!
We'll spend no more time on individual Bugs or Queries from
this point on, so you are on your own there.
</para>
<para>
But I'll give a few last hints!
</para>
<para>
There is a <ulink
url="http://landfill.tequilarista.org/bugzilla-tip/help.html">CLUE</ulink> on the Query page that will teach you more how to use the form.
</para>
<para>
If you click the hyperlink on the <ulink
url="http://landfill.tequilarista.org/bugzilla-tip/describecomponents.cgi">Component</ulink> box of the Query page, you will be presented a form that will describe what all the components are.
</para>
<para>
Possibly the most powerful feature of the Query page is the
<ulink
url="http://landfill.tequilarista.org/bugzilla-tip/booleanchart.html">Boolean Chart</ulink> section. It's a bit confusing to use the first time, but can provide unparalleled flexibility in your queries, allowing you to build extremely powerful requests.
</para>
<para>
Finally, you can build some nifty <ulink
url="http://landfill.tequilarista.org/bugzilla-tip/reports.cgi">Reports</ulink> using the "Bug Reports" link near the bottom of the query page, and also available via the "Reports" link at the footer of each page.
@@ -1373,12 +1373,14 @@ Group3, since he isn't in Group4.
...
@@ -1373,12 +1373,14 @@ Group3, since he isn't in Group4.
make certain files world readable and/or writable. <emphasis>THIS IS
make certain files world readable and/or writable. <emphasis>THIS IS
INSECURE!</emphasis>. This means that anyone who can get access to
INSECURE!</emphasis>. This means that anyone who can get access to
your system can do whatever they want to your Bugzilla installation.
your system can do whatever they want to your Bugzilla installation.
<note>
</para>
<note>
<para>
This also means that if your webserver runs all cgi scripts as the
This also means that if your webserver runs all cgi scripts as the
same user/group, anyone on the system who can run cgi scripts will
same user/group, anyone on the system who can run cgi scripts will
be able to take control of your Bugzilla installation.
be able to take control of your Bugzilla installation.
</note>
</para>
</para>
</note>
<para>
<para>
On Apache, you can use .htaccess files to protect access
On Apache, you can use .htaccess files to protect access
to these directories, as outlined in <ulinkurl="http://bugzilla.mozilla.org/show_bug.cgi?id=57161">Bug 57161</ulink> for the localconfig file, and <ulinkurl="http://bugzilla.mozilla.org/show_bug.cgi?id=65572"> Bug 65572</ulink> for adequate protection in your data/ and shadow/ directories.
to these directories, as outlined in <ulinkurl="http://bugzilla.mozilla.org/show_bug.cgi?id=57161">Bug 57161</ulink> for the localconfig file, and <ulinkurl="http://bugzilla.mozilla.org/show_bug.cgi?id=65572"> Bug 65572</ulink> for adequate protection in your data/ and shadow/ directories.
The first thing you need to notice about the Bugzilla Query
Page is that nearly every box you see on your screen has a
hyperlink nearby, explaining what it is or what it does. Near
the upper-left-hand corner of your browser window you should
see the word <quote>Status</quote> underlined. Select it.
</para>
<para>
<para>
Notice the page that popped up? Every underlined word you see
The core of Bugzilla is the screen which displays a particular bug.
on your screen is a hyperlink that will take you to
It's a good place to explain some Bugzilla concepts.
context-sensitive help. Click around for a while, and learn
<ulinkurl="http://landfill.tequilarista.org/bugzilla-tip/show_bug.cgi?id=1">Bug 1 on Landfill</ulink> is a good example. Note that the names of most fields
what everything here does. To return to the query interface
are hyperlinks; clicking them will take you to context-sensitive
after pulling up a help page, use the <quote>Back</quote>
help on that particular field.
button in your browser.
</para>
</para>
<para>
I'm sure that after checking out the online help, you are now
<orderedlist>
an expert on the Bugzilla Query Page. If, however, you feel
<listitem>
you haven't mastered it yet, let me walk you through making a
<para>
few successful queries to find out what there are in the
<emphasis>Product and Component</emphasis>:
Bugzilla bug-tracking system itself.
Bugs are divided up by Product and Component, with a Product having one
</para>
or more Components in it. For example, bugzilla.mozilla.org's
<orderedlist>
"Bugzilla" Product is composed of several Components:
<listitem>
<simplelist>
<member><emphasis>Administration</emphasis>,
Administration of a bugzilla installation, including
<filename>editcomponents.cgi</filename>,
<filename>editgroups.cgi</filename>,
<filename>editkeywords.cgi</filename>,
<filename>editparams.cgi</filename>,
<filename>editproducts.cgi</filename>,
<filename>editusers.cgi</filename>,
<filename>editversions.cgi,</filename> and
<filename>sanitycheck.cgi</filename>.
</member>
<member><emphasis>Bugzilla-General</emphasis>,
Anything that doesn't fit in the other components, or spans
by priority, severity, or the people they are assigned to,
</para>
this is a tremendous timesaver.
<para>
The Search page has controls for selecting different possible values
for all of the fields in a bug, as described above. Once you've defined
a search, you can either run it, or save it as a Remembered Query, which
can optionally appear in the footer of your pages.
</para>
<para>
Highly advanced querying is done using Boolean Charts, which have their
own <ulinkurl="http://landfill.tequilarista.org/bugzilla-tip/booleanchart.html">context-sensitive help</ulink>.
</para>
</section>
<sectionid="list">
<title>Bug Lists</title>
<para>
If you run a search, a list of matching bugs will be returned.
The default search is to return all open bugs on the system -
don't try running this search on a Bugzilla installation with
a lot of bugs!
</para>
</para>
<para>
<para>
A couple more interesting things about the Bug List page:
The format of the list is configurable. For example, it can be
sorted by clicking the column headings. Other useful features
can be accessed using the links at the bottom of the list:
<simplelist>
<simplelist>
<member><emphasis>Change Columns</emphasis>: by selecting
<member><emphasis>Long Format</emphasis>: this gives you a large page
this link, you can show all kinds of information in the
with a non-editable summary of the fields of each bug.</member>
Bug List</member>
<member><emphasis>Change Columns</emphasis>: change the bug
attributes which appear in the list.</member>
<member><emphasis>Change several bugs at once</emphasis>: If
<member><emphasis>Change several bugs at once</emphasis>: If
you have sufficient rights to change all the bugs shown in
your account is sufficiently empowered, you can make the same
the Bug List, you can mass-modify them. This is a big
change to all the bugs in the list - for example, changing their
time-saver.</member>
owner.</member>
<member><emphasis>Send mail to bug owners</emphasis>: If you
<member><emphasis>Send mail to bug owners</emphasis>: Sends mail
have many related bugs, you can request an update from
to the owners of all bugs on the list.</member>
every person who owns the bugs in the Bug List asking them
the status.</member>
<member><emphasis>Edit this query</emphasis>: If you didn't
<member><emphasis>Edit this query</emphasis>: If you didn't
get exactly the results you were looking for, you can
get exactly the results you were looking for, you can
return to the Query page through this link and make small
return to the Query page through this link and make small
...
@@ -539,172 +472,54 @@ system against which all others are measured.
...
@@ -539,172 +472,54 @@ system against which all others are measured.
accurate results.</member>
accurate results.</member>
</simplelist>
</simplelist>
</para>
</para>
<note>
<para>
There are many more options to the Bugzilla Query Page and
the Bug List than I have shown you. But this should be
enough for you to learn to get around. I encourage you to
check out the <ulink
url="http://www.mozilla.org/bugs/">Bugzilla Home Page</ulink> to learn about the Anatomy and Life Cycle of a Bug before continuing.
</para>
</note>
</section>
</section>
<sectionid="bugreports">
<sectionid="bugreports">
<title>Creating and Managing Bug Reports</title>
<title>Filing Bugs</title>
<epigraph>
<epigraph>
<para>And all this time, I thought we were taking bugs <emphasis>out</emphasis>...</para>
<para>And all this time, I thought we were taking bugs <emphasis>out</emphasis>...</para>
</epigraph>
</epigraph>
<sectionid="bug-writing">
<title>Writing a Great Bug Report</title>
<para>
Before we plunge into writing your first bug report, I
encourage you to read some bug-writing guidelines. If you
are reading this document as part of a Bugzilla CVS checkout
or un-tarred Bugzilla distribution, you should be able to
read them by clicking <ulink
url="../../bugwritinghelp.html">here</ulink>. If you are reading this online, check out the Mozilla.org bug-writing guidelines at <ulinkurl="http://www.mozilla.org/quality/bug-writing-guidelines.html">http://www.mozilla.org/quality/bug-writing-guidelines.html</ulink>. While some of the advice is Mozilla-specific, the basic principles of reporting Reproducible, Specific bugs, isolating the Product you are using, the Version of the Product, the Component which failed, the Hardware Platform, and Operating System you were using at the time of the failure go a long way toward ensuring accurate, responsible fixes for the bug that bit you.
</para>
<para>
While you are at it, why not learn how to find previously
reported bugs? Mozilla.org has published a great tutorial
I realize this was a lot to read. However, understanding
Years of bug writing experience has been distilled for your reading
the mentality of writing great bug reports will help us on
pleasure into the <ulinkurl="http://landfill.tequilarista.org/bugzilla-tip/bugwritinghelp.html">
the next part!
Bug Writing Guidelines</ulink>.
While some of the advice is Mozilla-specific, the basic principles of reporting Reproducible, Specific bugs, isolating the Product you are using, the Version of the Product, the Component which failed, the Hardware Platform, and Operating System you were using at the time of the failure go a long way toward ensuring accurate, responsible fixes for the bug that bit you.
</para>
</para>
<para>
The procedure for filing a test bug is as follows:
</para>
<orderedlist>
<orderedlist>
<listitem>
<listitem>
<para>
<para>
Go back to <ulink
Go to <ulink
url="http://landfill.tequilarista.org/bugzilla-tip/"> http://landfill.tequilarista.org/bugzilla-tip/</ulink> in your browser.
url="http://landfill.tequilarista.org/bugzilla-tip/enter_bug.cgi"> Enter a new bug report</ulink>.
<para>
Select the <ulink
url="http://landfill.tequilarista.org/bugzilla-tip/enter_bug.cgi"> Enter a new bug report</ulink> link.
</para>
</para>
</listitem>
</listitem>
<listitem>
<listitem>
<para>
<para>
Select a product.
Select a product - any one will do.
</para>
</listitem>
<listitem>
<para>
Now you should be at the "Enter Bug" form. The
"reporter" should have been automatically filled out for
you (or else Bugzilla prompted you to Log In again --
you did keep the email with your username and password,
didn't you?).
</para>
</listitem>
<listitem>
<para>
Select a Component in the scrollbox.
</para>
</para>
</listitem>
</listitem>
<listitem>
<listitem>
<para>
<para>
Fill in the fields.
Bugzilla should have made reasonable guesses, based upon
Bugzilla should have made reasonable guesses, based upon
your browser, for the "Platform" and "OS" drop-down
your browser, for the "Platform" and "OS" drop-down
boxes. If those are wrong, change them -- if you're on
boxes. If they are wrong, change them.
an SGI box running IRIX, we want to know!
</para>
</listitem>
<listitem>
<para>
Fill in the "Assigned To" box with the email address you
provided earlier. This way you don't end up sending
copies of your bug to lots of other people, since it's
just a test bug.
</para>
</listitem>
<listitem>
<para>
Leave the "CC" text box blank. Fill in the "URL" box
with "http://www.mozilla.org".
</para>
</listitem>
<listitem>
<para>
Enter "The Bugzilla Guide" in the Summary text box, and
place any comments you have on this tutorial, or the
Guide in general, into the Description box.
</para>
</listitem>
</orderedlist>
<para>
Voila! Select "Commit" and send in your bug report! Next
we'll look at resolving bugs.
</para>
</section>
<sectionid="bug-manage">
<title>Managing your Bug Reports</title>
<para>
OK, you should have a link to the bug you just created near
the top of your page. It should say "Bug XXXX posted", with
a link to the right saying "Back to BUG# XXXX". Select this
link.
</para>
<orderedlist>
<listitem>
<para>
Scroll down a bit on the subsequent page, until you see
the "Resolve bug, changing resolution to (dropdown box).
Normally, you would "Accept bug (change status to
ASSIGNED)", fix it, and then resolve. But in this case,
we're going to short-circuit the process because this
wasn't a real bug. Change the dropdown next to "Resolve
Bug" to "INVALID", make sure the radio button is marked
next to "Resolve Bug", then click "Commit".
</para>
</para>
</listitem>
</listitem>
<listitem>
<listitem>
<para>
<para>
Hey! It said it couldn't take the change in a big red
Select "Commit" and send in your bug report.
box! That's right, you must specify a Comment in order
to make this change. Select the "Back" button in your
browser, add a Comment, then try Resolving the bug with
INVALID status again. This time it should work.
</para>
</para>
</listitem>
</listitem>
</orderedlist>
</orderedlist>
<para>
You have now learned the basics of Bugzilla navigation,
entering a bug, and bug maintenance. I encourage you to
explore these features, and see what you can do with them!
We'll spend no more time on individual Bugs or Queries from
this point on, so you are on your own there.
</para>
<para>
But I'll give a few last hints!
</para>
<para>
There is a <ulink
url="http://landfill.tequilarista.org/bugzilla-tip/help.html">CLUE</ulink> on the Query page that will teach you more how to use the form.
</para>
<para>
If you click the hyperlink on the <ulink
url="http://landfill.tequilarista.org/bugzilla-tip/describecomponents.cgi">Component</ulink> box of the Query page, you will be presented a form that will describe what all the components are.
</para>
<para>
Possibly the most powerful feature of the Query page is the
<ulink
url="http://landfill.tequilarista.org/bugzilla-tip/booleanchart.html">Boolean Chart</ulink> section. It's a bit confusing to use the first time, but can provide unparalleled flexibility in your queries, allowing you to build extremely powerful requests.
</para>
<para>
Finally, you can build some nifty <ulink
url="http://landfill.tequilarista.org/bugzilla-tip/reports.cgi">Reports</ulink> using the "Bug Reports" link near the bottom of the query page, and also available via the "Reports" link at the footer of each page.
