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<HTML
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>Why Should We Use Bugzilla?</TITLE
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>The Bugzilla Guide</TH
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>Prev</A
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><H1
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><A
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NAME="why"
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>2.2. Why Should We Use Bugzilla?</A
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>No, Who's on first...</I
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>&#13;      For many years, defect-tracking software has remained
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      principally the domain of large software development houses.
      Even then, most shops never bothered with bug-tracking software,
      and instead simply relied on shared lists and email to monitor
      the status of defects.  This procedure is error-prone and tends
      to cause those bugs judged least significant by developers to be
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      dropped or ignored.
    </P
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>&#13;      These days, many companies are finding that integrated
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      defect-tracking systems reduce downtime, increase productivity,
      and raise customer  satisfaction with their systems.  Along with
      full disclosure, an open bug-tracker allows manufacturers to
      keep in touch with their clients and resellers, to communicate
      about problems effectively throughout the data management chain.
      Many corporations have also discovered that defect-tracking
      helps reduce costs by providing IT support accountability,
      telephone support knowledge bases, and a common, well-understood
      system for accounting for unusual system or software issues.
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    </P
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>&#13;      But why should <EM
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>you</EM
> use Bugzilla?
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>&#13;      Bugzilla is very adaptable to various situations.  Known uses
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      currently include IT support queues, Systems Administration
      deployment management, chip design and development problem
      tracking (both pre-and-post fabrication), and software and
      hardware bug tracking for luminaries such as Redhat, Loki
      software, Linux-Mandrake, and VA Systems.  Combined with systems
      such as CVS, Bonsai, or Perforce SCM, Bugzilla provides a
      powerful, easy-to-use  solution to configuration management and
      replication problems
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    </P
><P
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>&#13;      Bugzilla can dramatically increase the productivity and
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      accountability of individual employees by providing a documented
      workflow and positive feedback for good performance.  How many
      times do you wake up in the morning, remembering that you were
      supposed to do <EM
>something</EM
> today, but you
      just can't quite remember?  Put it in Bugzilla, and you have a
      record of it from which you can extrapolate milestones, predict
      product versions for integration, and by using Bugzilla's e-mail
      integration features be able to follow the discussion trail that
      led to critical decisions.
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    </P
><P
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>&#13;      Ultimately, Bugzilla puts the power in your hands to improve
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      your value to your employer or business while providing a usable
      framework for your natural attention to detail and knowledge
      store to flourish.
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